Orders may be placed online on website of Maniraya Marketing Private Limited. (Hereinafter
referred to as “Maniraya”) at: www.maniraya.com or picked up from Maniraya’s office and / or from
any of the franchisee outlet of Maniraya Marketing Private Limited. Details are given below:
PICKUP FROM OFFICE OR FRANCHISEE OUTLET:
Pickup orders can be placed at any of the outlet. Payment options for Pickup Orders can be Cash,
Demand Draft, Credit Card and Debit Card.
Pickup hours for all Outlets are:
> Monday to Friday 10:00 a.m. - 06:00 p.m.
> Saturday 10:00 a.m. - 01:30 p.m.
> Sunday (Closed)
Please refer to website: www.maniraya.com for any latest updates and future information.
HOME DELIVERY
Home Delivery orders can be placed for providing easy access & convenience on website:
www.maniraya.com or by placing the order at office / franchisee outlets.
Payment:
Payment mode options for these orders can be:
> Orders placed at Office: Cash, Debit Card or Credit Card.
> Online orders: Credit Card, Debit Card, Net Banking, etc.
Home Delivery Orders Delivery fees:
Please refer to the website: www.maniraya.com for more details on Delivery fees for the orders placed
on: www.maniraya.com
The shipments are in perfect condition when the carrier takes possession of the same. By signing
“received” on the delivery note, the recipient(s) acknowledges that the order was received in
satisfactory condition. Do not sign in the event of damages or product shortages. Hidden damages
discovered after the carrier has left and all other discrepancies must be notified within twenty-four (24)
hours of receipt of shipment. Failure to notify Maniraya Marketing Private Limited of any shipping
discrepancy or damage within twenty-four (24) hours of receipt of the shipment will cancel Direct
Seller(s) right to request a correction and shall be considered deemed acceptance of the products.
Orders placed are typically shipped the very next business day. Orders placed on Saturday after 2.30 pm
will be shipped on the following Monday. Delivery time will vary according to the location of customers
/Direct Seller(s). The average time for delivery is between 2 – 7 days. Delivery of products may not
happen on Sundays or on major holidays as per the policy of the delivery partner.
Delivery of the Product
> There are various delivery models for delivery of purchased Product to the Customers / Direct
Sellers, as decided by Maniraya. The risk of any damage, loss or deterioration of the Products
during the course or delivery or during transit shall be on Maniraya and not on the customer /
Direct Seller. Maniraya represents and warrants that the products being delivered are not faulty
and are exactly those products which are listed and advertised on the website and purchased by
the customers / Direct Sellers and meet all descriptions and specifications as provided on the
Website: www.maniraya.com.
> Customer / Direct Seller's shipping address, pin code will be verified with the database of Website
before they proceed to pay for their purchase. In the event order is not serviceable by logistic
service providers or the delivery address is not located in an area that is covered under the order
confirmation form, Customer / Direct Seller may provide an alternate shipping address on which
the Product can be delivered by the logistics service provider.
> Please note that there is no guaranteed dispatch time and any information about the dispatch
should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract
between the Customer / Direct Seller and Maniraya for purchase and sale of product on or
through the Website: www.maniraya.com, however, the product shall not be delivered to the
customer / Direct Seller unless he / she make the full and final payment for Maniraya Products.
> Customer / Direct Seller shall be bound to take delivery of the Products purchased by him / her
that are said to be in a deliverable state. Where Customer / Direct Seller neglects or refuses to
accept the delivery of the Products ordered by him / her, the Customer / Direct Seller may be
liable to Maniraya for such non-acceptance. Maniraya at its own discretion may call up the
customer / Direct Seller to evaluate the reason of non acceptance of the product. The decision of
Maniraya would be final and binding on whether to redeliver or process refund as per the refund
policy.
> The title in the products and other rights and interest in the products shall directly pass on to the
Direct Seller from Maniraya upon delivery of such Product and upon full payment of price of the
Product. Upon delivery, the Direct Seller is deemed to have accepted the Products. The risk of loss
shall pass on to the Direct Seller upon delivery of Product.
> Before accepting delivery of any Product, the Customer / Direct Seller shall reasonably ensure
that the Product's packaging is not damaged or tampered.
Governing Law
> Any dispute(s) between Direct Seller or its nominee(s) and Maniraya, arising from this Policy,
shall be referred to the sole arbitrator (appointed by the company) and same shall be adjudicated
by such Arbitrator as per provisions of Arbitration Conciliation Act, 1996. However, all
proceedings shall come within the jurisdiction of District Courts in Bangalore (Karnataka, India)
only and such arbitration proceedings shall be held in district courts of Bangalore (Karnataka,
India) only. The final decision of the Arbitrator would be binding upon both the parties. Any
breach of this covenant by the Customer / Direct Seller will make him liable for damages and legal
costs to the Company